Do I need doctor’s referral?
In most instances, a doctor’s referral is not required. However, some extended health benefit insurance would require one. Please check with your insurance carrier directly.
For ICBC and WSBC claims, there are instances wherein you require a doctor’s referral. Contact your claim specialist/case manager if you will need one.
How long will my first appointment be?
Your first appointment will be at least 45 mins.
Our therapist will do a thorough assessment and will discuss with you the treatment options and treatment plan. This is the best time to ask your therapist about your injury and how we can assist with your journey to recovery.
Your First Visit
Please arrive 15 minutes earlier if you have not done your intake form online. Our staff will help you fill out the form.
Wear comfortable clothing for assessment purposes.
Bring the following:
- Care card/PHN card
- For ICBC: claim number, name and contact information of claim specialist
- For WSBC: claim number, name and contact information of case manager
It is also helpful if you could bring result/s of imaging and/or doctor’s referral if you have one. It will help our therapist to have a better understanding of your concern/s.
Need to cancel or reschedule your appointment?
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.
Cancelling or re-scheduling your appointment is easy. You can do this…
- through our Jane App
- by calling, texting, or leaving us a voicemail at 778-666-3106
Insurance
ICBC claims:
“Under Enhanced Care, all British Columbians injured in a crash on or after May 1, 2021 have access to medical care and treatment needed to recover, no matter who is responsible (at fault) in the crashf you got into a motor vehicular accident, even if it is your fault, ICBC will fund your treatment.”
Early access treatments are available within 12 weeks of car accident. You just need to bring your claim number and information of your ICBC claims specialist on your first visit. If your injury is beyond the 12-week period, please contact us so we can send a PT treatment plan to ICBC to fund your treatment at no extra cost for you.
If your injury is complex or if you sustained concussion, don’t worry, we can definitely help.
WorkSafe BC claims:
If you get injured at work, WorkSafe BC will cover your treatments and rehabilitation to get back to work. If you strain or strain yourself, you can have access to physiotherapy treatment as early as the day of your injury. Provide us with your health care number, claim number and contact information of your case manager.
Our clinic is an approved provider for concussion-vestibular rehabilitation as well.
There is no cost for you if your claim is active and approved.
MSP
Medical Services Plan provides partial coverage for supplementary benefits such as physiotherapy, massage therapy, acupuncture, naturopathy, chiropractic, and non-surgical podiatry. Find out if you are eligible. MSP BC Government website.
There is a surcharge fee of $60.00 per visit if you qualify.
Extended Health Benefits:
We can directly bill to most major extended health insurance companies, with your consent of course. Depending on your coverage, insurance companies can pay all or part of your treatment. Please contact your insurance company to know your coverage.
We will need your group insurance policy number and identification number before or on your first visit.
We direct bill to the following extended health insurance carriers:
Conditions We Treat
Work-related Injuries (WSBC)
- Musculoskeletal injuries due to overexertion, overuse, and repetitive motion such as shoulder and back strain.
- Post-surgical injuries due to fracture, muscle and ligament tear, joint reconstruction
- Concussion from fall, trips, and slips
Motor Vehicular accident injuries
- Whiplash injury
- Concussion
- Post-fracture
- Musculo-skeletal injury such as low back pain, disc issues
- Cervicogenic headache
- Dizziness
Sports Injuries
- Sprain
- Pulled muscle
- Concussion
- Ligament injuries
- Rotator Cuff injury
- Meniscal tears
- Shoulder impingement
- Tendinitis
Other:
- Arthritis (osteoarthritis and rheumatoid arthritis
- Balance Issues
- Postural problem- neck, midback, low back
- Vertigo and dizziness
- Plantar fascitis
- Sciatica
- Impingement syndrome